Refund policy
At Amber Kept, we want you to love every product you bring into your home. If you're not completely satisfied, we're here to help.
Returns We accept returns within 15 days of the delivery date. Items must be unused, unopened, and in their original packaging to be eligible for a return.
Non-Returnable Items Due to the nature of our products, the following items cannot be returned:
- Opened or used wellness and personal care products
- Sale or clearance items
- Gift cards
Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
Exchanges We only replace items that are defective or damaged. If you need an exchange, please email us at christina@amberkept.com within 15 days of delivery.
Contact Us christina@amberkept.com